The french company 753-806-413-00013 (“ASKALFRED,” “we,” or “us”, "The Company") operating the site app.askalfred.to (the "Website").
"You" or "User": any regular or occasional user of the AskAlfred Service, as a Visitor of the AskAlfred Website, a Client or a Participant.
"Website": all of the content and pages to which the User has access at the address app.askalfred.to.
"AskAlfred Service": all of the services, functionalities and applications accessible via the Website and provided by ASKALFRED. The AskAlfred solution is a simpler and more intelligent task and service assistant.
"Client": validly registered user of the AskAlfred Service who has paid to consume the AskAlfred Service.
"Account": individual account created by Users when they register via the AskAlfred Service.
"Content": any content published or distributed on the AskAlfred solution by ASKALFRED, Users or a third party. This includes text, words, information, images, videos, sounds, data or hypertext links.
"Credit": time unit given to the Users to use AskAlfred Service
"Visitor": person visiting the AskAlfred Website, without necessarily creating an account via the AskAlfred Service.
These general conditions (the "General Conditions") specify the conditions of use in which the User (or "You") is/are authorised to use the AskAlfred Service and the Website.
These General Conditions represent a binding agreement between You and the company ASKALFRED. You accept these General Conditions when You use the AskAlfred Service.
BY USING THE ASKALFRED SERVICE, YOU ACCEPT THESE GENERAL CONDITIONS; IF YOU DO NOT ACCEPT THEM, PLEASE DO NOT USE THE ASKALFRED SITE OR THE ASKALFRED SERVICE.
ASKALFRED reserves the right, at its sole discretion and at any time, to change, modify, supplement or delete parts of these General Conditions. You will be given advance notice of any change which is not entirely formal.
If You continue to use the AskAlfred Website and/or the AskAlfred Service after being notified of the changes made, this indicates that You accept the previously mentioned changes. As long as You comply with these General Conditions, ASKALFRED grants You a limited, non-exclusive and non-transferable personal right of access and use of the AskAlfred Website and/or, if applicable, the AskAlfred Service.
If Users violate these conditions, ASKALFRED may terminate their access or suspend it for a time.
The AskAlfred Service is offered on the internet and to access it Users must have an internet connection. All telephone connection and internet access costs are at their expense. ASKALFRED does not make any equipment resources available to the User for connection to the Website, particularly telephone installations, terminal equipment, software or subscriptions.
ASKALFRED only grants the User a limited, non-exclusive and non-transferable licence to access and use the AskAlfred Service and its content. This licence is subject to compliance with the rules provided by these General Conditions.
To access the AskAlfred Service, the User must create an account on https://app.askalfred.to/getting-started.
ASKALFRED is free at any time to interrupt or suspend access to all or part of the AskAlfred Service, of the Website or services, particularly for operational or maintenance reasons, to modify, suspend, delete the site and to terminate its publication on the internet, without users having any claim to compensation.
ASKALFRED does not guarantee that operation of the AskAlfred Service is continuous or error-free.
ASKALFRED cannot be held responsible for unavailability, interruption or malfunction of the AskAlfred Service, for whatever reason and, particularly, in the case of a fault in its internet access provider, its hosting service, the intrusion of a third party or force majeure.
ASKALFRED cannot be held responsible for the inconveniences and harm that are an inherent risk associated with use of the internet, such as the presence of viruses or spyware.
To create an Account, You must be a physical person, aged eighteen (18) or having reached the legal age in your country of residence or having obtained the agreement of your legal representative (parent or guardian) if You are a minor. The Account is a user account made available to You via an Account name.
The Account remains the property of ASKALFRED. You own only a right of access to the AskAlfred Service, via an Account made available to You.
At a minimum the Account must respect the following rules:
At a minimum the Account name or login must respect the following rules:
To guarantee the security of your Account and thus avoid the theft of your account commonly referred to as an "Account hack", You undertake to:
You are solely responsible for the security of your Account. ASKALFRED cannot be held responsible for the harm your Account or your computer may suffer following the loss or sharing of your Account identifiers.
ASKALFRED cannot be held responsible in any way if your Account is stolen or any alterations are made to it.
You also acknowledge that you are presumed to be the user of your Account and the person responsible for actions undertaken via your Account and on your Account.
You acknowledge that You, and not ASKALFRED, are responsible for all electronic communications and Content sent by You and that You must use the AskAlfred Service in keeping with the applicable laws and regulations.
Managers and Administrators can:
A Participant can:
ASKALFRED may make the Services available to the Client for a limited period for purposes of evaluation or promotion ("Evaluation period"), as specified in the applicable order. During the Evaluation period, the Client can use up to 20 minutes of time to try out the service without any additional cost. The Client is responsible for payment of the applicable Costs stipulated in the Order. During the Evaluation period, ASKALFRED provides the Services "AS IS" and without guarantee or compensation, to the extent that the legislation in force permits this, and all other conditions of use apply. ASKALFRED reserves the right to alter or interrupt any evaluation or promotion period, at any time and without prior warning.
Each Client can "top up" his Account by using a credit card. He can then use his Credits to consume the Services provided by ASKALFRED until he has no Credit left. There's no expiration of these Credits and the Customer can ask refund of the Credits left at any given time.
The Client can order services using ASKALFRED’s valid ordering processes. All orders are subject to approval and verification from ASKALFRED which may, at its discretion, accept them or not. All information about the Client communicated by the Client or in their name must be up-to-date, complete and correct, and the Client is responsible for keeping the said information up-to-date.
The Client is responsible for all applicable Costs for the AskAlfred Services, which are due and payable as indicated on the invoice and, unless there is a written indication to the contrary, the payments are due thirty (30) days counting from the date of the invoice. The Client agrees (i) to warn ASKALFRED of any disputed costs within fifteen (15) days following the date of the invoice, (ii) to work in good faith to quickly resolve any conflict and (iii) to pay the costs within the fifteen (15) days following resolution of the dispute. If applicable, the Client authorises ASKALFRED (a) to take measures to ensure that the debit/credit card number provided is valid and (b) to invoice the said card. ASKALFRED reserves the right to cancel the Contract immediately if at any moment the Client's payment information proves to be inaccurate or out-of-date, and the Client shall be responsible for overdraft charges or any other costs incurred following the use by ASKALFRED of the Client's card to make a payment. ASKALFRED reserves the right to update the prices of the Services at any time after the initial Term. ASKALFRED shall inform clients in writing of any change in prices with advance notice of at least 15 days. Any change in prices will be effective as of the following "top up" cycle. Clients shall expressly accept the modifications made, and if not, may terminate the contract.
The Client may order additional services at any time. Absent an indication to the contrary in the applicable order, any additional service ordered by the Client after the effective date is subject to these conditions of use and must match the conditions of use of existing Services.
ASKALFRED reserves the right, at its discretion, (i) to suspend or cancel all or part of the AskAlfred Services due to non-payment of undisputed costs, and (ii) to impose a charge to restore archived data from overdue accounts. The Client agrees to reimburse ASKALFRED for any reasonable costs and expenses incurred in recovering overdue amounts.
Registration of unspecified duration can be cancelled at any time by the Client by post or by email to the customer service department.
If You deactivate your Account, you will no longer be able to use the AskAlfred Service although some information, such as messages you have sent, or responses and comments, may still be visible.
You may reactivate your account within a period of three years (3) years dating from the deactivation request. Your Account information will be preserved during this period. Once this period has passed, we will begin the process of deleting your account from our systems.
The deletion of your account is final. It means that You will no longer be able to reactivate it, nor recover its content or its information.
If you want to permanently delete your Account without any recovery option, contact us using the information provided in article 13 of these General Conditions.
You are not authorised to use devices, programs, algorithms or other automatic methods of the type known as "deep link", "crawlers", "robots" or "spiders", or any other similar manual process or their equivalents to access, acquire, copy or monitor any part of AskAlfred or the Content, nor to reproduce or bypass the navigational structure or the presentation of AskAlfred or the Content to obtain or try to obtain data, documents or information by means not intentionally made available to you by AskAlfred.
ASKALFRED reserves the right to prohibit this type of activity. You must not try to illicitly access any Livestorm function or section, not any other system or network connected to AskAlfred or a ASKALFRED server, nor the services offered on or via the intermediary of AskAlfred, by computer piracy, "sniffing" of passwords or any other illegitimate means.
You must not try to probe, analyse or test the vulnerability of AskAlfred or any network connect to AskAlfred, nor infringe the security and authentication measures that have been set up on the site and on the AskAlfred solution or the networks connected to AskAlfred. You are not authorised to reverse look-up, trace or attempt to trace information on other AskAlfred users or visitors, or other ASKALFRED clients, particularly any ASKALFRED account of which you are not the holder or source, nor exploit the AskAlfred solution or the services or information made available or offered on or via the AskAlfred solution, in any manner whatsoever, with the aim of revealing this information, particularly personal identifying information or information other than your own information, as it appears on the AskAlfred solution.
You undertake not to take any action that would impose an excessive or unreasonable burden on the AskAlfred infrastructure, the Website or the ASKALFRED systems or networks, or any other system or network connected to Livestorm or ASKALFRED.
You undertake not to use any device, software or sub-program to interfere or try to interfere in the proper operation of AskAlfred or any transaction conducted on the site and on the AskAlfred solution or the use of AskAlfred by any other person.
You must not try to fake headers or manipulate IDs in any manner whatsoever to disguise the origins of a message or a broadcast sent to ASKALFRED on or via the AskAlfred solution, or a service offered on or via the AskAlfred solution. You must not pretend to be or to represent another person, or pass yourself off as another physical or legal entity.
You must not use the AskAlfred solution or its Content in an unlawful scheme or one that is prohibited by these General Conditions, nor with the aim of encouraging activity that is illegal or infringes the rights of ASKALFRED or third parties.
You are reminded that only Users are responsible for the content they broadcast on the Internet, on the AskAlfred solution and in their dedicated space. Under no circumstances can ASKALFRED be considered responsible for content created by the User. The User undertakes to ensure that their content does not infringe the rights of third parties, and in particular:
The content published by the user must not incite to hatred, violence, anorexia, the manufacture and use of explosives, suicide, racism, anti-Semitism, xenophobia, homophobia, or publicly defend war crimes or crimes against humanity;
The content published by the user must not under any circumstances have a paedophilic or pedo-pornographic character;
The content published by the user must not incite to commit a crime, an offence or an act of terrorism or encourage suicide;
The content published by the user must not incite to discriminate against a person or group of persons because they belong to an ethnic group, a religion, a race or due to their sexual orientation or disability.
In the context of its monitoring obligations on clearly illegal content, decreed by the law of 21 January 2004 on confidence in the digital economy, ASKALFRED may view a copy of the messages sent by the user via internal messaging.
Prior to any publication, the user undertakes to take cognizance of any rules and limits concerning freedom of expression. Freedom of expression permits criticism, reporting information that is verified and proved; it does not permit denigration and defamation. Any denigration, defamation or allegation of information that is inaccurate or deliberately abridged to alter its meaning may result in legal action against the author.
The content published by the user must not infringe or be contrary to public order, public decency or wound the sensibilities of children;
The content published by the user must not have a pornographic character;
The content published by the user must not harm the rights to reputation, to private life and image of third parties;
The content published by the user must not be denigratory or defamatory, in the strict sense of the law;
The content published by the user must not harm the image, the reputation of a brand or of any physical or legal person;
Freedom of expression permits criticism as long as it is objective, reasoned, and relates to real facts.
The content published by the user must not threaten the security or integrity of a State or a territory, whatever it is;
The content published by the user must not allow third parties to obtain pirate software, software serial numbers or any software that can harm or threaten, in any way, the rights or the property of third parties;
The content published by the user must not harm the intellectual property rights of any natural or legal person whatsoever.
All of the text, graphics, user interfaces, photographs, commercial brands, logos, sounds, music, illustrations and IT code (collectively designated by the term "Intellectual Content"), particularly the design, structure, selection, coordination, expression, appearance and user-friendliness, the presentation and layout of the Intellectual content, appearing on the Website and on the AskAlfred solution is held, controlled or transferred under licence by or to ASKALFRED, and is protected by the legislation on trade dress, copyrights, patents and trademarks, and assorted other laws related to intellectual property and unfair competition.
Unless there is an express indication to the contrary in these General Conditions, no section of AskAlfred, the Website or any intellectual Content may be copied, reproduced, republished, uploaded, published, exhibited in public, encoded, translated, transmitted or broadcast in any manner whatsoever (including by "mirroring") on another computer, server, website or publishing or broadcast medium, or for any commercial enterprise whatever, without prior written agreement from ASKALFRED.
You can use the information about ASKALFRED products and services (as described in the technical files, the Articles from the knowledge base and similar information) intentionally made available by ASKALFRED for downloading, on the condition that (1) you do not delete the copyright notices on the copies of these documents, (2) you use this information for your personal use for non-commercial purposes and you do not copy and do not publish the information on a network computer and do not broadcast it in any medium whatsoever, (3) you do not make changes to this information and (4) you do not offer any commitment or guarantee about the content of these documents.
ASKALFRED will do everything possible to ensure correct operation of the Service and to provide the Service to you 24/7.
Nonetheless ASKALFRED only has an obligation of means regarding access to and use of the Service. ASKALFRED cannot guarantee that the functions offered by the Service will always be available or free of typographical, technical or other errors, that faults will be corrected or that the Services or servers that host it will be free from viruses or bugs.
The Service may be interrupted temporarily by ASKALFRED for reasons of maintenance, test, repair or anything else associated with the improvement and operation of the Service, without creating liability. If the Service is interrupted, ASKALFRED alone shall decide whether or not to grant you compensation.
ASKALFRED has no liability in the cases of force majeure anticipated by the law and as defined by the jurisprudence of French courts and tribunals including the interruption, suspension, reduction or disruptions to supply of electricity or other things or any interruptions to telecommunications networks.
Moreover, ASKALFRED cannot be considered responsible for the content of Websites or personal pages of the User (sites, personal blogs of the user which are accessed externally or internally to AskAlfred). The User accepts and recognises that he or she is solely responsible for the information, text, image, videos, data, files and programs contained in their personal space or on their personal page.
The User agrees to clear AskAlfred of any responsibility, loss, complaint, dispute, compensation or expense, including the costs of justice and defence, claimed by a third party or another user due to their personal space or personal page.
ASKALFRED is held to an obligation of means within the framework of these General Conditions and cannot under any circumstances be held responsible for any loss, harm or indirect damages of any kind whatsoever as a result of the management, use, operation or interruption or failure of the service.
ASKALFRED cannot be considered responsible for the content of external websites, or for the functionality of access to these websites. ASKALFRED does not approve and is not responsible for the content, ideas, opinions, products or services sold on these external websites.
The User acknowledges that he or she is solely responsible for hypertext links and internet addresses that he or she includes on their website or personal page and guarantees ASKALFRED, its subsidiaries, directors, agents and employees against any dispute or claim regarding these links.
ASKALFRED does not provide a guarantee against and cannot be considered responsible for the loss or alteration of files or data that the User transfers to their personal space on the AskAlfred solution.
The User agrees to transfer his or her data and files knowingly and under their sole responsibility. It is the User's responsibility to perform any backup measures that seems necessary to him or her.
ASKALFRED collects and processes some of the User's personal data, including their IP address, connection and navigation data and data recorded in cookies (the "Data").
ASKALFRED assures the User that his or her Data will be collected and processed in compliance with the provisions of the law no. 78-17 of 6 January 1978 on Information Technology, Data Files and Civil Liberties (modified by law no. 2004-801 of 6 August 2004 and law no. 2016-1321 of 7 October 2016 for a Digital Republic) (the "IT and Liberties Law") and, dated from 25 May 2018, of Regulation no. 2016/679 of the European Parliament and Council dated 27 April 2016 (the "Regulation"), in keeping with its Confidentiality Policy.
The Confidentiality Policy is an integral part of the General Conditions.
The User is invited to consult the Confidentiality Policy, where a more detailed account of the conditions of collection and processing of the User's Data can be found.
Due to the provisions of the IT and Liberties Law and of the Regulation, Users have a right to access, to rectification and to erasure of their Data, to restriction of processing or to object to this processing, a right to set instructions for preserving, erasing and communicating their Data after their death and the right to the portability of their Data.
The User exercises his or her rights:
ASKALFRED undertakes to guarantee the existence of adequate protection levels in keeping with the applicable legal and regulatory requirements. However, since no mechanism that can offer absolute security exists, there is an element of risk whenever the internet is used to transmit Data.
ASKALFRED will notify the CNIL and/or the person concerned of any possible Data infringements covered by the Regulations.
If one or more provisions of these General Conditions is violated, or of the contract of subscription as a Client, or any other document written by ASKALFRED, ASKALFRED reserves the right to terminate or limit without any prior warning and at its sole discretion, your use and access to the Livestorm Service, your Account and all other ASKALFRED services.
ASKALFRED reserves the right to alter the general conditions at any time.
Each change will take effect from the time it is put online on the site and on the AskAlfred solution. ASKALFRED undertakes to inform members in advance by email or by a display on the Website and on the AskAlfred solution. The User will have to accept the modification of the General Conditions in order to use the AskAlfred Service.
Each service may be subject to special conditions.
ASKALFRED is free to add and to delete AskAlfred services and/or to alter their characteristics, conditions of use and other special conditions. It will inform members about this in advance by email or by a display on the site and on the Livestorm solution.
Within the context of using the AskAlfred Service or by its intermediation, the User may be led to make use of or access content provided by third parties. ASKALFRED rejects any responsibility with regard to the said services and content, with which it is not involved, the third-party provider of the service or content being solely responsible in relation to the User.
Under no circumstances can ASKALFRED be held responsible for any damage that has occurred in the context of exchanges performed outside of AskAlfred, even between members.
Additional general conditions may apply to purchases of goods or services, as well specific sections or functions of AskAlfred, particularly competitions, promotions and other similar offers, the said conditions being integrated into these General Conditions on a reference basis. You agree to comply with these additional general conditions. If there is a contradiction between these General Conditions and the conditions published for, or applicable to, a specific section of Livestorm or for a service offered on or via the Livestorm solution, the latter conditions shall take precedence and shall govern use of this section of Livestorm or this specific service.
When applicable, ASKALFRED's obligations in relation to its Products and Services are governed only by the agreements in the terms of which they were defined and no element appearing on the AskAlfred solution can be interpreted in such a way as to modify these agreements.
ASKALFRED may make changes to the Products and Services offered on the site and on the AskAlfred solution or at prices applicable to these Products and Services at any time and without prior warning.
These General Conditions are governed by French law.
The French version shall take precedence over any other version of the General Conditions.
In case of disputes or claims from the User, ASKALFRED or a third party, concerning use of the Service, only the version of these General Conditions accessible on the Website and on the AskAlfred solution will have binding force between the parties, whatever the date of the disputed facts.
In the absence of an amicable solution, any dispute that may arise between the parties in relation to the formation, execution, interpretation or cancellation/termination of the Contract will be under the exclusive competency of the competent French courts in Paris, including cases of proceedings for interim measures (“référé”, “requête”) or those involving a plurality of defenders.